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international Shipping Policy

※You can select "Chinese" or "English" from the footer at the bottom of the page. 

1. Areas Covered We ship to 228 countries worldwide. Shipping may be restricted in some countries or regions due to laws and regulations. Please check the countries we ship to before placing your order.

2. Shipping Carriers and Services We partner with trusted international shipping companies to ensure fast and safe delivery. Shipping carrier and service options may vary depending on the destination country or region.

3. Shipping Time Delivery time varies depending on the destination country and shipping option selected. Delivery is usually within 3-7 business days after shipping, but delays may occur due to customs clearance and other factors.

4. Shipping Costs Shipping costs are calculated based on the destination country and the weight and size of the product. Applicable shipping costs will be displayed at checkout. Customs duties and import taxes are the responsibility of the customer.

<Shipping Fee Table>

  Letter Pac Standard Shipping Free Shipping
Shipping to Asia ¥980 ¥3,450 Total ¥20,000 ~
Shipping to Area1 ¥1,500 ¥3,980 Total ¥28,000 ~
Shipping to Area2 ¥1,700 ¥8,800 /



5. Customs and Import Taxes Customs and import taxes may be charged for shipments from overseas based on the laws of each country. These costs must be borne by the customer. Please contact your local customs office for more information.

6. Tracking Information All international shipments will be provided with a tracking number. Once shipped, you will receive a confirmation email with tracking information so you can check the status of your delivery at any time.

7. Verify your shipping address Please provide an accurate address. We are not responsible for delivery delays or loss due to incomplete or incorrect addresses. Please verify your address before placing your order.

8. Delivery Delays Natural disasters, customs delays, and other unforeseen circumstances may cause delivery delays. We will do our best to respond as quickly as possible, but we are not responsible for these delays.

9. Return and Refund Policy Special procedures are required for returns from overseas. If you would like to return an item, please contact our customer support (gibous.official.gmail.com) first. You will be responsible for the return shipping fee.

 Thank you for reading.
We hope you enjoy shopping at "gibous".