Shop guide
1. Ordering process
(1) Order
(2) Completing your order
(3) Payment
(4) Delivery of products
- We do not accept any changes, additions, or cancellations to products after the order has been completed.
2. Shipping fees
Shipping is free for orders over 10,000 yen.
【please note】
・If the total amount is less than 10,000 yen, the following shipping charges will apply.
Standard shipping 700 yen
Small items/accessories 400 yen
- Delivery will be made to each delivery address on the same day.
- Delivery date and time cannot be specified.
- We cannot combine orders or refund shipping fees after your order has been completed.
3. Payment
The following payment methods are available at our store:
-Coupons cannot be used after an order has been completed, regardless of the reason, so be sure to enter them when placing your order.
・Credit card (VISA, Master Card, American Express, JCB)
・Amazon Pay
・Convenience store payment
4. About the product
Our products are sourced from overseas.
Please purchase only if you understand that this product is manufactured overseas.
5. Securing inventory
・Our products are sourced from overseas manufacturers and manufactured domestically.
・In addition, even if the item is in stock, if a defect is found upon inspection, the item will need to be exchanged, so it may take longer than the original estimated delivery period.
6. Departure and arrival periods
Once the shipment is complete, we will send you an automated email with the shipping number.
・Items may be shipped in separate shipments without prior notice. (Shipping costs will remain the same.)
[Regarding normal delivery period]
・Please note that depending on the manufacturer's inventory status at the time of your order, it may take longer than usual to ship your order.
・We do not respond to inquiries, process incoming goods, or ship items on weekends, national holidays, or during long holidays (such as the New Year's holidays, Golden Week, Obon holidays, etc.).
-Due to a busy warehouse or delivery delays caused by the delivery company, shipping may be delayed without prior notice.
・Please note that you cannot choose the delivery company.
[About delivery numbers]
・Please note that it may take some time for the shipping number listed in the shipping completion email to be reflected in the tracking service. Please check after some time has passed.
・If your shipment does not appear on the tracking service 10 days after you receive the shipping notification email, please contact us.
7. If you don't receive an order completion email
Please check the following before contacting us.
[Please check again]
・There is an error in the email address registered when placing your order.
・It has ended up in the spam folder
[Other possible causes]
- Poor internet connection
- Email is disabled, data retrieval method is manual
- The email will be marked as spam by the carrier or Apple and will not be sent.
・When we contact you, we will send it from "gibous.official@gmail.com", so please specify the domain.
・If you do not receive an "order confirmation email" after completing your order, please check the inquiry form before placing a new order. (Please note that we cannot cancel your order even if it has been duplicated.)
If you would like to re-register a different address, please contact us.
8. Cancellation or change of order
- Once your order has been completed, we will not accept any cancellations or changes to your order.
・Please note that we cannot accommodate changes to payment methods.
・If you purchase multiple items and some of them become out of stock, we will not be able to change your order (cancel or refund anything other than the out-of-stock items). Thank you for your understanding.
- We do not accept returns or exchanges for reasons such as size changes, color, or incorrect images.
・An order completion email will be automatically sent to the email address entered when placing your order. We cannot accept any cancellations or refunds for orders that do not arrive with an order completion email. If you have set up your email settings to receive emails from " gibous.official@gmail.com ", please make your purchase after setting it up to receive emails from "gibous.official@gmail.com".
9. If you receive a defective product or a product different from the one you ordered
If the delivered product is found to be defective or if the product you received is different from the one you ordered, we will judge the situation based on our criteria and accept a return or exchange for the same product. (In the case of an exchange, it may take up to four weeks. In the unlikely event that the product is out of stock, we will proceed with the refund process.)
[If we are unable to accept a return (refund) or exchange]
Please note that we cannot accept returns (refunds) or exchanges in the following cases:
・Phenomena included in the characteristics of overseas products (see below for details)
・Returns and exchanges due to customer convenience (color, size, etc.)
- Products with an error of ±4cm from the size indicated on the product page
- Products that have been delivered more than 3 days ago - Products that have not been returned within 7 days of delivery
- Products that have been used, altered, washed (including washing in water), or dry-cleaned
・Products that have acquired odors, stains, or scratches while in the customer's possession
・Items without tags
・Sale items/lucky bag items ・If the packaging bag has been lost or discarded (if there is no round sticker QC number)
[Return (refund) and exchange procedure]
(1) Please clearly indicate the "defective item" and "whether you wish to return or exchange the item" and send the following photos to "gibous.official@gmail.com" (return or exchange requests cannot be accepted without photos attached).
＜Required attached images＞
・Photos of the defective parts
- A photo of the printed portion of the "washing tag" sewn onto the product
・Photo of the inspection sticker attached to the packaging bag (OPP bag)
(2) After confirming the defective or incorrect product, we will provide you with information on how to return it.
(3) Please let us know the shipping number of the returned item. After confirming its arrival, we will ship a replacement item or provide a refund.
10. About overseas products
Our products are manufactured overseas and shipped domestically. Please only purchase if you are aware that our products are manufactured overseas.
-Appearance may vary depending on your monitor and brightness settings.
・The color of the same product may vary slightly.
・There may be some wrinkles when the product is sent to Japan.
11. Size
Please make sure you understand the following before making a purchase.
-Sizes may vary depending on the manufacturer, and may be larger or smaller.
-Even for the same product, there may be a difference of about ±4cm depending on the material.
12. Gift wrapping
We are very sorry, but we do not offer gift wrapping. (Please rest assured that price tags and delivery notes (invoices) are not included.)
13. Regarding damage to packaging
If, upon receiving the item, the delivery person asks you to check the item because the packaging materials are damaged, we will check the situation, so please refuse to accept the item and contact our shop as soon as possible.
14. Regarding long-term absences and incomplete addresses
If you are not at home, the delivery company will contact you and ask you to request redelivery yourself. *If the address is incorrect, you are absent for a long period of time, or you refuse to accept the package, we will take the following measures. (Please note that in either case, the product will be considered a return due to customer's circumstances and we will not be able to offer a refund.)
If your order cannot be shipped:
If there are any errors in the name, address, or phone number you entered when placing your order (such as an incorrect town name or no block number), we will not be able to ship the product. If we do not receive a reply within 7 days of contacting your registered email address to confirm, we will have to cancel your order due to customer circumstances and will not be able to provide a refund.
If your order is returned to our store:
If any of the following conditions apply, your ordered item may be returned to our store.
- You were unable to receive your package due to an extended absence, etc. - There was an error in the delivery address you entered when placing your order (such as missing street address, building name, room number, etc., you have moved, the nameplate is different, etc.)
・Your package was refused when it was delivered. In the above cases, a storage period of approximately one week from the date of initial delivery (the period varies depending on the situation at the time of delivery and the delivery company) will be set, and all packages that have exceeded the storage period will be returned to our store. If a shipped product is returned to our store due to an extended absence or unknown address, the order will be canceled due to customer convenience, and we will be unable to accommodate requests for reshipment or refunds, so please be aware of this in advance. (The same applies if you are unable to receive emails from our store and are unable to contact us, so please be sure to check your reception settings.)
・Depending on the delivery company, it may be written as YDH JAPAN / JCL, etc. Please rest assured that it will be delivered from our shop.
・If cancellations due to customer reasons (long-term absence, incorrect address) continue, we will take measures to restrict payment methods. Please receive your ordered items within the period.
15. Inquiries to the shop
If you have any questions, please contact us by filling out the necessary information on the inquiry form. We will reply to your inquiry email within 5 business days, excluding weekends and holidays.
*Please note that we cannot provide support via phone.
Please be aware of the above before making your purchase.